The two taps that matter most
Cutline’s wait times and queue accuracy depend on your timestamps. That’s why the Start and Done buttons are so important. Use them consistently and the whole shop benefits — customers get better estimates and managers get cleaner reporting.
Starting a service (Start)
When the customer sits down, tap Start on their ticket. This changes their status to In Service. It also signals to the system that you’re now busy, which affects how new walk-ins are routed.
Best practice
- Start the ticket when the customer is actually in the chair (not when you call their name).
- If you started the wrong ticket, fix it immediately — don’t leave someone marked In Service by mistake.
Completing a service (Done)
When you finish, tap Done. This marks the ticket as Done and records the finish time. That timestamp is used for service-time averages and helps keep future wait estimates realistic.
Best practice
- Tap Done after the cut is finished (not after the payment).
- If the customer adds a beard trim mid-cut, treat it as part of the same ticket unless your shop runs them separately.
Marking a no-show
If a customer can’t be found when it’s their turn, you can mark them as a No-show (if enabled). This clears the line so the next person can be served and prevents the queue getting stuck.
Most shops will call the name once or twice and give a short grace window. If the customer returns, staff can usually re-add them to the queue.
What happens to the queue when you finish
When you mark a ticket Done, the system updates your status and recalculates estimates for anyone waiting. The next ticket becomes the focus (either your next walk-in or the next appointment due).
If you’re finishing multiple tickets without hitting Done, the queue will look slower than reality — so keep it accurate in real time.
Common problems (and quick fixes)
“My queue looks wrong”
Check whether any ticket is accidentally left In Service. Mark it Done if it’s finished, or ask a manager to correct it.
“Wait times are way off”
Ensure you’re starting/finishing tickets promptly and that customers are selecting the right service at the kiosk. Wrong service selection (e.g., Fade chosen as Haircut) can skew estimates.
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